Frequently Asked Questions

We have tried to make our service as easy to use as possible but we do realise you may have questions. Hopefully these FAQ’s will answer any questions you may have. If you do not find the answer you are looking for here please contact our customer services.

ARTWORK

How would you like my artwork?
We want to make the Send Printed experience as painless as possible. With this in mind we’ll take any artwork format and convert it in to pdf’s for you. If you have good knowledge of artwork and pdf creation then feel free to supply us with hi res pdf’s using the following artwork guidelines.

Can I send just a brochure or just a letter?
Currently each order has to have one cover letter and one leaflet. The cover letter has to be supplied as it also acts as a dispatch label. If you prefer, you can choose not to enter text in the letter or upload a blank letterhead.

Can I print RGB images?
We can print RGB images but cannot guarantee the colour balance. We therefore recommend that you convert all your images to CMYK.

How long will my artwork remain on your system?
If you use our system regularly we will not remove your artwork without prior notification. If you have not used Send Printed for three months we may delete your artwork. We will notify you prior to doing this.

Will you be doing any other sizes?
We intend to add new products very soon and at regular intervals.

What is a hi res image?
A hi res image is an image in jpg, tiff or eps that has been scanned or shot at 300dpi.

In what format do I supply the addresses for bulk mailings?
Please supply the addresses for bulk mailings as CSV files in any spreadsheet program such as Excel.

What happens if I supply lo res images?
Lo resolution images will print but they will not look very good, we would advise if you are ever in doubt to do a test print before sending to your customer.

PRINT

How much does it cost?
We charge by the unit, so it’s very easy to work out the cost of your print. If you have larger quantities of 500 plus we’d be pleased to quote you a special rate please contact our customer service.

Can I print other sizes and more pages?
At the moment we only offer the four sizes stated, although this will evolve over time. If you would like a quote for conventional mailings please contact our customer service.

How do I ensure print quality?
Your letter and leaflet are printed on HP Indigo digital presses, in our opinion the finest digital print. We’re so sure that you will be happy with the results that we are inviting you to do your first mailing for free! It’s best to send a test print to yourself before you start mailing out.

Can I send other print in my envelope?
We can put additional material into your envelope for an extra charge. Please contact our customer service for more detail.

What stock do you print on?
For the letterheads we use 100gsm Diamond White Conqueror and for the leaflets 200gsm Silk.

Do you offer discounts for large runs?
Absolutely. For longer runs or special orders please contact our customer service and we’ll get back to you straight away.

How long does it take to print order?
Orders are posted within 24 hours of receipt of order. (excluding weekends and holidays).

Do you supply free samples?
When you sign up your first order is free. If you would like more samples drop us a line at our customer service.

What is printed on the envelope?
Envelopes are blank, unless you have special envelopes you would like us to use.

Do you use stamps or frank?
All letters are franked with a generic stamp.

Is there a minimum or maximum order?
No. There’s no minimum or maximum order. If your order is above 500 mailings, contact customer service for special rates.

How many free mailings can I do?
You get a one free mailing with every sign up.

ORDERS

How do I track my order?
You will get an email from us when your order is put in the post.

How do I get a refund if I am not satisfied?
If your order is not delivered or you are not satisfied with any aspect of your order we will issue a refund. Please contact our customer services for more details.

What is your privacy policy and are you registered with Data Protection?
We are Data Protection registered. Please see our privacy policy for more details.

How can I unsubscribe from your mailings?
Contact our customer services or click unsubscribe at bottom of mailing.

What are your Terms and Conditions?
See our T&C’s here: Terms of Use

Do you think that we could do better?
We are always happy to hear feedback so please drop us a line at our customer services.

Do you charge VAT?
VAT is charged as extra and clearly marked in the job costing section.

Is your ecommerce safe?
Barclays provide our merchant service. We are PCI compliant and 100% secure.

DESPATCH

How long does an order take to print?
We aim to have your order printed and dispatched within 24 hours of receipt of order (except weekends and holiday).

How long for delivery?
We use Royal Mail; all mail is sent first class unless express post is requested.

Can you do special delivery?
We can usually arrange special delivery for an additional cost. Just contact our customer services for more details.

Can I specify a delivery date?
Our system only allows for all orders to be posted straight away.

How can I send letters abroad?
We do not currently post outside the UK.

Can I track my order?
You will be notified that your order has been print and put in the post. We cannot track your order once it is with the Royal Mail.

Will I have to pay if order is not delivered?
Any orders not received will be refunded. Contact us if you have any queries.